Returns Policy
The Riedel Shop Returns and Refunds
Although we hope your order arrives in perfect condition and you love your items, we realise that sometimes things go wrong (or you change your mind). Our quick and simple returns policy is outlined below, and we will do our best to help make the process as easy as possible.
Please also remember that you can contact us via our contact form or phone - where you will be speaking to a member of our team based in our Surrey warehouse.
I want to return an unwanted item.
If an item is unwanted, it can be returned to us for a no-quibble refund. The item(s) must be in a resaleable condition, and in their original packaging.
Please wrap or box items appropriately for transit to avoid damage to goods or boxes.
Please do not stick labels or tape directly to the products packaging (e.g. branded box) as if it is damaged in any way, we can no longer accept the return.
The best way to pack items is by re-using the outer packing material (bubble wrap) and box that we used when sending your package originally.
If the product returned is not in fully resalable condition, or the branded box is damaged, we will apply our half-price replacement guarantee and credit you or refund you for half the original price of the item.
Customers are responsible for the cost of returning item(s), and we suggest using a recorded or signed for delivery service so the parcel is insured and can be tracked.
Goods are the customer’s responsibility until they arrive at our address.
You can return items to us at
Art of Living Cookshop,
40 Ormside Way
Redhill,
Surrey
RH1 2LW
Please include a note with your name, Order Number and your reason for returning.
Contact us for assistance.
Alternatively, and more conveniently, you can buy a Royal Mail Return Label from us (actually, from our parent company Art of Living Cookshop), here, and we will email it to you.
Buy a Royal Mail Return Label
Note: Our returns & refund policy normally covers the 365 days following your purchase, but any time after that you can still get in touch to discuss your return.
My item has arrived damaged.
If your item has arrived damaged, then please contact us as soon as possible.
We may request a photo or video of the damaged item and may require it to be returned to us, so please do not dispose of the item(s) unless instructed to do so.
If we require the item(s) to be returned, our team will provide a free of charge returns label if the item is under £80 in value, or arrange for a collection of the damaged item if the value is more than £80.
My item is faulty.
If your item develops a fault within the first 30 days of receipt, then please contact us as soon as possible.
We may request a photo or video of the faulty item(s) and may need it to be returned to us, so please do not dispose of the item(s) unless instructed to do so.
Our team will be able to advise how to return the item to us.
When will I be refunded?
If a refund is agreed, rather than a replacement, then once the items are received back by us we will provide a full refund of the amount paid.
Please allow 3 – 5 working days, from us receiving the item, for the refund to appear into your account.
Refunds can only be made to the original card of purchase.
The Riedel Shop,
40 Ormside Way
Redhill
Surrey
RH1 2LW
tel : 01737 222682
