Placeholder Delivery and Returns – The UKs leading retailer of Riedel Wine Glasses

Delivery and Returns


Standard Delivery Order value of £49 or more - 3-5 working days

£0.00

Standard Delivery Order value less than £49 - 3-5 working days

£4.95

Next Day Delivery – where available - (Orders placed before 2.00pm Mon - Thur)

£9.95

Saturday Delivery (Orders placed before 2.00pm Friday)

£12.95

 

 

 

Isle of Wight

Standard Delivery £9.95

Isle of Man

Standard Delivery

£12.95

Isles of Scilly

Standard Delivery

£12.95

Northern Ireland

Standard Delivery

£12.95

Channel Islands

Standard Delivery

£12.95

Republic of Ireland

Standard Delivery

£17.95

 

***PLEASE NOTE: DUE TO CURRENT CIRCUMSTANCES, WE HAVE HAD TO SUSPEND DELIVERIES TO EUROPE.

 THIS IS DUE TO ONGOING EXPORT ISSUES IN THE UK AND IMPORT ISSUES ACROSS EUROPE.

WE HOPE TO REINSTATE THIS SERVICE AS SOON AS POSSIBLE ONCE THE ISSUES HAVE BEEN RESOLVED.

WE ARE SORRY FOR THE INCONVENIENCE CAUSED***

Other Destinations

If your desired country is not listed (USA, Australia etc.) this is most likely because couriers charge by "Volumetric Weight" i.e. a combination of how large and how heavy the package is.

Just give us a call on 01737 222682 with the details of your order - we will advise the shipping costs within 24 hours  and ask if you want to proceed.

Please note that any overseas shipment is at your own risk and you will hence need to take out insurance to cover any damage in transit.

Customs forms for all international packages list the value of the contents as well as a description of the items. Any customs or import duties levied once the package reaches your country must be borne by you. Your local customs office will be able to provide you with further information.

 

Returns Policy 

 

The Riedel Shop Returns and Refunds 

Although we hope your order arrives in perfect condition and you love your items, we realise that sometimes things go wrong (or you change your mind). Our quick and simple returns policy is outlined below, and we will do our best to help make the process as easy as possible. 

Please also remember that you can contact us via email or phone - where you will be speaking to a member of our team based in our Surrey warehouse.

 

I want to return an unwanted item.

If an item is unwanted, it can be returned to us for a no-quibble refund. The item(s) must be in a resaleable condition, and in their original packaging.

Please wrap or box items appropriately for transit to avoid damage to goods or boxes. 

Please do not stick labels or tape directly to the products packaging (e.g. branded box) as if it is damaged in any way, we can no longer accept the return. 

The best way to pack items is by re-using the outer packing material (bubble wrap) and box that we used when sending your package originally. 

If the product returned is not in fully resalable condition, or the branded box is damaged, we will apply our half-price replacement guarantee and credit you or refund you for half the original price of the item. 

Customers are responsible for the cost of returning item(s), and we suggest using a recorded or signed for delivery service so the parcel is insured and can be tracked. 

Goods are the customer’s responsibility until they arrive at our address. 

You can return items to us at 

Art of Living Cookshop,
40 Ormside Way
Redhill,
Surrey
RH1 2LW


Please include a note with your name, Order Number and your reason for returning.

Contact us for assistance.

Note: Our returns & refund policy normally covers the 365 days following your purchase, but any time after that you can still get in touch to discuss your return.


My item has arrived damaged.
If your item has arrived damaged, then please contact us as soon as possible. 

We may request a photo or video of the damaged item and may require it to be returned to us, so please do not dispose of the item(s) unless instructed to do so. 

If we require the item(s) to be returned, our team will provide a free of charge returns label if the item is under £80 in value, or arrange for a collection of the damaged item if the value is more than £80.

My item is faulty.
If your item develops a fault within the first 30 days of receipt, then please contact us as soon as possible. 

We may request a photo or video of the faulty item(s) and may need it to be returned to us, so please do not dispose of the item(s) unless instructed to do so. 

Our team will be able to advise how to return the item to us.

When will I be refunded?
If a refund is agreed, rather than a replacement, then once the items are received back by us we will provide a full refund of the amount paid.

Please allow 3 – 5 working days, from us receiving the item, for the refund to appear into your account.

Refunds can only be made to the original card of purchase.

The Riedel Shop,
40 Ormside Way
Redhill
Surrey
RH1 2LW

tel : 01737 222682