We accept all major debit/credit cards, including American Express, or you can pay via PayPal, Amazon Pay, Apple Pay, Google Pay or Shop Pay.

You can track your order on the Royal Mail website using your tracking number.

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Of course! Contact us by phone on 01737 222682 or email us at help@theriedelshop.co.uk.

We don't actually "take" your money until we dispatch your order. This way, if you decide to cancel, or we have a supply issue, no refund is necessary.

For PayPal and Amazon Pay your payment is taken when you place your order.

Delivery is free for orders over £49.

For orders under £49 standard delivery is £4.95.

For other delivery options including Next Day Delivery (where available), please see our delivery information.

Please see our returns policy for complete details on how to return items.

We treat your personal information with the highest standards of security and confidentiality.

We never sell or give any personal information we have about you to any other company.

You can rest assured that your credit/debit card and personal information are safe with us.

Contact us by phone on 01737 222682 or email us at help@theriedelshop.co.uk.

Yes. Our Gift Voucher page has all the details.

We use Royal Mail (and occasionally DPD).

Yes, you can collect from an Art of Living Cookshop near you.

We will email you when your item is ready to be collected.

Once your item has been dispatched you can redirect it to thousands of Royal Mail and Post Office locations around the UK.

Contact us by phone on 01737 222682 or email us at help@theriedelshop.co.uk and we'll be happy to help you.

No, you do not need to, but it's simple to do and allows you to order easily without having to fill in your details every time you shop with us.

You will also receive benefits such as regular newsletters, exclusive discounts/promos and special offers.

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Your previous orders are recorded in your account (if you are registered) - simply log in and your Order History will be revealed.

If you placed an order as a guest or on our old system (prior to 2020), we can help you at help@theriedelshop.co.uk

Your old order number will help us to identify the glasses immediately.

If you don't have your old order number, or if you purchased your glasses elsewhere, please continue reading in the "Can you help me to identify my glass" section below.

Our knowledgeable team will be happy to help you identify your glass.

Please send an email via our contact us page. The more information you can provide will help to quickly identify your product.

Please answer as many of the following questions as possible in your request:

• When was the product purchased (roughly)?
• Do you know the name of the series or the glass?
• Is the Riedel etched trademark on the base in block letters or handwritten?
• Height in mm (click here for the best way to get an accurate measurement)
• Diameter of the rim in mm
• Capacity in ml (fill the glass up to the brim and carefully pour into a measuring jug)
• Please also send us a picture of your glass

Most Riedel glasses are dishwasher safe and when properly loaded, can withstand at least 1,000 cycles with no noticeable change to their shine or clarity.

Riedel glasses labelled with or packed in packaging labelled "handwash only", "not-dishwasher safe", or not indicating any care/cleaning instructions on the box, need handwashing.

Dishwasher tips:

• Make sure glasses are well-spaced out, so they are not touching one another or anything else
• If available, use a stemware rack in your dishwasher, as it provides support and stops your glassware from moving around
• To avoid stains or cloudiness if you are in a hard water area use water softener
• To remove superficial stains soak your glasses in white vinegar or lemon juice

Please see our Glass Care Guide for detailed cleaning instructions.

Please see our Glass Care Guide for detailed decanter cleaning instructions.

Machine wash with scent free soap at 60°C.

Never use fabric softener when washing your microfibre polishing cloth.

Microfibre polishing cloths must not be put in the tumble dryer.

YES. Riedel last made lead crystal glasses in 2015. To achieve the same brilliance, clarity and lustre as lead crystal, they use borosilicate.

We are the UK's leading independent retailer of Riedel wine glasses, offering an extensive range of glassware designed for various types of wine.

Our range includes glasses for:

• Red wines: Bordeaux, Burgundy, Cabernet Sauvignon, Pinot Noir, Syrah/Shiraz, and more
• White wines: Sauvignon Blanc, Chardonnay, Riesling, and more
• Sparkling wines: Champagne, Prosecco, and other sparkling varieties
• Spirits: Gin, whisky, brandy, port, sherry
• Other beverages: Beer and cocktails

In addition to our wide selection of wine and spirit-specific glasses, we offer a variety of related products:

• Decanters
• Barware accessories (such as corkscrews and bottle stoppers)
• Glass care items (like microfibre cloths and cleaning beads)
• Value packs that bundle glasses and decanters

Yes, we provide a "Match the Glass" tool to assist customers in selecting the ideal Riedel glassware to enhance their enjoyment of specific wines.

We also have blog content and advice sections to provide further guidance on choosing the right glasses.

If you need personal assistance, please contact our team.

We stock a diverse array of popular Riedel ranges, including:

• Vinum
• Extreme
• Veritas
• Veloce
• O Wine Tumblers (stemless)
• Sommeliers
• Superleggero
• Ouverture
• Performance
• High Performance
• Grape
• Winewings

Each range offers unique designs tailored to different preferences and wine styles.

We offer free mainland UK delivery on orders over £49.

We also have a "no quibble" returns policy, meaning we will accept returns even if the items have been used, provided they are in resaleable condition and in their original packaging.

Additionally, we offer a Click & Collect service from our physical store locations.

For full details, please see our delivery information and returns policy.

Yes, we offer several customer-focused guarantees:

• Price Match Policy: We promise to match the price if an item is found cheaper elsewhere (on identical products with same specifications, collection, and pack quantity)
• Half-Price Replacement Policy: If a product is accidentally broken within two years of purchase, we'll replace it at half price with proof of purchase
• No Quibble Returns: We accept returns on unwanted items in resaleable condition

Read our full guarantee policy →

Whilst we have a strong online presence, we are part of Art of Living Cookshop, which has physical store locations in Cobham and Reigate, Surrey. We also have a warehouse in Redhill.

Customers can visit these locations for in-person purchases or utilise our Click & Collect service.

Find your nearest store →

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