We accept all major debit/credit cards, including American Express, or you can pay via PayPal, Amazon Pay, Apple Pay, Google Pay or Shop Pay.

On the Royal Mail website using your tracking number.

Track my order now.

Of course! Contact us by phone on01737 222682or email us atinfo@theriedelshop.co.uk.

We don't actually "take" your money until we dispatch your order. This way, if you decide to cancel, or we have a supply issue, no refund is necessary.

For PayPal and Amazon Pay your payment is taken when you place your order. 

Delivery is free for orders over £49.

For orders under £49 standard delivery is £4.95.

For other delivery options including Next Day Delivery (where available), please see our delivery information.

Please see our returns policy.

We treat your personal information with the highest standards of security and confidentiality.

We never sell or give any personal information we have about you to any other company.

You can rest assured that your credit/debit card and personal information are safe with us.

DUE TO CURRENT CIRCUMSTANCES, WE HAVE HAD TO SUSPEND DELIVERIES TO THE ROI AND EUROPE. 

THIS IS DUE TO ONGOING EXPORT ISSUES IN THE UK AND IMPORT ISSUES ACROSS EUROPE.

WE HOPE TO REINSTATE THIS SERVICE AS SOON AS POSSIBLE ONCE THE ISSUES HAVE BEEN RESOLVED.

WE ARE SORRY FOR THE INCONVENIENCE CAUSED

Contact us by phone on 01737 222682or email us at info@theriedelshop.co.uk.

Yes. Our Gift Voucher page has all the details.

We use Royal Mail (and occasionally DPD). 

Yes, you can collect from an Art of Living Cookshop near you.

We will email you when your item is ready to be collected.

Once your item has been dispatched you can redirect it to thousands of Royal Mail and Post Office locations around the UK.

Contact us by phone on 01737 222682 or email us at info@theriedelshop.co.uk

No, you do not need to, but it's simple to do and allows you to order easily without having to fill in your details every time you shop with us.

You will also receive benefits such as regular newsletters, exclusive discounts/promos and special offers.

Create your account now, or start shopping and set up your account when you check out - whichever works for you.

Your previous orders are recorded in your account (if you are registered) simply log in and your Order History will be revealed.

If you placed an order as a guest or on our old system (prior to 2020), we can help you at info@theriedelshop.co.uk

Your old order number will help us to identify the glasses immediately.

If you don't have your old order number, or if you purchased your glasses from another elsewhere, please continue reading in the "Can you help me to identify my glass" section.

Our knowledgeable team will be happy to help you identify your glass.

Please send an e-mail via our contact us page. The more information you can provide will help to quickly identify your product.

Please answer as many of the following questions as possible in your request.

• When was the product purchased (roughly)? 
• Do you know the name of the series or the glass?
• Is the Riedel etched trademark on the base in block letters or handwritten?
• The following dimensions are probably the most important to identify your glass:

1. Height in mm. (Click here for the best way to get an accurate measurement)
2. Diameter of the rim in mm.
3. Capacity in ml. (fill the glass up to the brim and carefully pour into a measuring jug).

Please also send us a picture of your glass.

Most Riedel glasses are dishwasher safe and when properly loaded, can withstand at least 1,000 cycles with no noticeable change to their shine or clarity.

Riedel glasses labelled with or packed in packaging labelled "handwash only", "not-dishwasher safe", or not indicating any care/cleaning instructions on the box, need handwashing.

When loading your glasses into your dishwasher, make sure they are well-spaced out, so they are not touching one another or anything else.

If available, use a stemware rack in your dishwasher, as it provides support and stops your glassware from moving around.

• To avoid stains or cloudiness if you are in a hard water area use water softener.
• To remove superficial stains soak your glasses in white vinegar or lemon juice.

Please see our Glass Care Guide.

Please see our Glass Care Guide.

Machine wash, with scent free soap, at 60°C.

Never use fabric softener when washing your microfibre polishing cloth.

Microfibre polishing cloths must not be put in the tumble dryer.

YES. Riedel last made lead crystal glasses in 2015. To achieve the same brilliance, clarity and lustre as lead crystal, they use borosilicate.

We are the UK's leading independent retailer of Riedel wine glasses, offering an extensive range of glassware designed for various types of wine, including red (Bordeaux, Burgundy, Cabernet Sauvignon, Pinot Noir, etc.), white (Sauvignon Blanc, Chardonnay, Riesling, etc.), and sparkling wines like Champagne. We also stock glasses for spirits (gin, whisky, brandy, port, sherry), beer, and cocktails.

In addition to our wide selection of wine and spirit-specific glasses, we offer a variety of decanters, barware accessories (such as corkscrews and bottle stoppers), glass care items (like microfibre cloths and cleaning beads), and even value packs that bundle glasses and decanters.

Yes, we provide a "Match the Glass" tool to assist customers in selecting the ideal Riedel glassware to enhance their enjoyment of specific wines. We also have blog content and advice sections to provide further guidance on choosing the right glasses.

We stock a diverse array of popular Riedel ranges, including Vinum, Extreme, Veritas, Veloce, O Wine Tumblers (stemless), Sommeliers, Superleggero, Ouverture, Performance, High Performance, Grape, and Winewings. Each range offers unique designs tailored to different preferences and wine styles.

We offer free mainland UK delivery on orders over £49. We also have a "no quibble" returns policy, meaning we will accept returns even if the items have been used. Additionally, we offer a Click & Collect service from our physical store locations.

Yes, we offer several customer-focused guarantees. We have a price match policy, promising to match the price if an item is found cheaper elsewhere. We also offer a half-price replacement policy if a product is accidentally broken within two years of purchase.

While we have a strong online presence, we are part of Art of Living Cookshop, which has physical store locations in Cobham and Reigate, Surrey. We also have a warehouse in Redhill. Customers can visit these locations for in-person purchases or utilise our Click & Collect service.

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