SKU: #WP102353
(MPN: )
Riedel Grape Double Tasting Glasses (Set of 8)
Perfect with the following grape varieties...
Delivery & Returns
Everything you need to know about getting your order to you, and what to do if something isn't right when it arrives.
Delivery
Mainland UK
| Service | Cost |
|---|---|
| Standard Delivery - orders over £49 3–5 working days | Free |
| Standard Delivery - orders under £49 3–5 working days | £4.95 |
| Next Day Delivery Order before 1pm Mon-Thu, where available | £9.95 |
| Saturday Delivery Order before 1pm Friday | £12.95 |
Click & Collect: Free collection from our stores in Reigate and Cobham, or our warehouse in Redhill - usually ready the next working day.
Regional & Island Deliveries — Standard Service
Isle of Wight £9.95
Isle of Man £12.95
Isles of Scilly £12.95
Northern Ireland £12.95
Channel Islands £12.95
Europe & Republic of Ireland
Deliveries currently suspended
Due to ongoing issues, we have had to suspend deliveries to mainland Europe and the Republic of Ireland. We apologise for any inconvenience caused.
Rest of the World
If your country is not listed - including the USA, Australia, and other destinations - this is most likely because couriers charge by volumetric weight: a combination of package size and weight that makes standard online rates impractical to calculate automatically.
Please call us on 01737 222682 with the details of your order and we will advise on shipping costs within 24 hours, then ask whether you would like to proceed.
Please note:
All overseas shipments are at your own risk. We recommend taking out appropriate transit insurance to cover any damage in transit.
Customs forms for all international packages declare the full value and a description of the contents. Any customs or import duties levied on arrival in your country are your responsibility. Your local customs office can provide further information.
Returns & Refunds
We hope your order arrives in perfect condition and that you love what you've chosen. If something isn't right - whether the item is unwanted, damaged, or develops a fault - we'll do our best to make the process as straightforward as possible.
You can reach us via our contact form or by calling 01737 222682. You'll be speaking to a member of our team based in our Surrey warehouse.
I want to return an unwanted item
Unwanted items can be returned for a no-quibble refund, provided they are in resaleable condition and in their original packaging. Our returns policy normally covers the 365 days following purchase - but if you're outside that window, get in touch and we'll do our best to help.
Packing your return:
- Wrap or box items appropriately to prevent damage in transit.
- Do not stick labels or tape directly to the product's branded packaging - a damaged box means we can no longer accept the return.
- The easiest method is to reuse the outer packing material and box we originally sent your order in.
If the product is not in fully resaleable condition, or the branded box is damaged, we will apply our half-price replacement guarantee and refund you half the original purchase price.
Return postage: Customers are responsible for the cost of returning items. We recommend using a recorded or signed-for service so the parcel is insured and trackable.
Items remain your responsibility until they arrive with us.
Alternatively, you can purchase a Royal Mail returns label here, from our parent company, Art of Living Cookshop.
Buy a Royal Mail Return Label
We create the label manually so it is linked to your original order, so please allow up to 48 hours for it to reach you by email.
Return address:
The Riedel Shop Returns Art of Living Cookshop
40 Ormside Way
Redhill
Surrey
RH1 2LW
40 Ormside Way
Redhill
Surrey
RH1 2LW
Please include a note with your name, order number, and reason for returning.
My item has arrived damaged
Please contact us as soon as possible if your item arrives damaged. Do not dispose of the item unless we specifically instruct you to do so - we may need photographs, a video, or the item itself returned to us.
If we require the item to be returned:
- Items valued under £80: we will provide a free returns label.
- Items valued over £80: we will arrange a collection.
My item has developed a fault
If your item develops a fault within the first 30 days of receipt, please contact us as soon as possible.
Do not dispose of the item unless we instruct you to do so - we may ask for photographs or a video, or need the item returned.
Our team will advise you on the best way to return the item once we have assessed the fault.
When will I receive my refund?
Once we have received and assessed the returned item and a refund is agreed, we will process a full refund of the amount paid.
Please allow 3-5 working days from the date we receive the item for the refund to appear in your account.
Refunds can only be made to the original payment card used for the purchase.
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