Unwanted items can be returned for a no-quibble refund, provided they are in resaleable condition and in their original packaging. Our returns policy normally covers the 365 days following purchase - but if you're outside that window, get in touch and we'll do our best to help.

Packing your return:

• Wrap or box items appropriately to prevent damage in transit.
• Do not stick labels or tape directly to the product's branded packaging - a damaged box means we can no longer accept the return.
• The easiest method is to reuse the outer packing material and box we originally sent your order in.

If the product is not in fully resaleable condition, or the branded box is damaged, we will apply our half-price replacement guarantee and refund you half the original purchase price.

Return postage: Customers are responsible for the cost of returning items. We recommend using a recorded or signed-for service so the parcel is insured and trackable.

Items remain your responsibility until they arrive with us.

Alternatively, you can purchase a Royal Mail returns label here, from our parent company, Art of Living Cookshop.

We create the label manually so it is linked to your original order, so please allow up to 48 hours for it to reach you by email.

Return address:

Please include a note with your name, order number, and reason for returning.

Please contact us as soon as possible if your item arrives damaged. Do not dispose of the item unless we specifically instruct you to do so - we may need photographs, a video, or the item itself returned to us.

If we require the item to be returned:

• Items valued under £80: we will provide a free returns label.
• Items valued over £80: we will arrange a collection.

If your item develops a fault within the first 30 days of receipt, please contact us as soon as possible.

Do not dispose of the item unless we instruct you to do so - we may ask for photographs or a video, or need the item returned.

Our team will advise you on the best way to return the item once we have assessed the fault.

Once we have received and assessed the returned item and a refund is agreed, we will process a full refund of the amount paid.

Please allow 3-5 working days from the date we receive the item for the refund to appear in your account.

Refunds can only be made to the original payment card used for the purchase.