Delivery & Returns
We deliver our products both nationally and internationally. We also offer a Click & Collect service from thousands of locations around the UK.
(Update: Click & Collect suspended due to Covid)
Mainland UK
Standard Delivery
Order value of £49 or more - 3-5 working days
£0.00
Standard Delivery
Order value less than £49 - 3-5 working days
£4.95
Other Destinations
If your desired country is not listed (USA, Australia etc.) this is most likely because couriers charge by "Volumetric Weight" i.e. a combination of how large and how heavy the package is. Just give us a call on 01737 222682 with the details of your order - we will advise the shipping costs within 24 hours and ask if you want to proceed. Please note that any overseas shipment is at your own risk and you will hence need to take out insurance to cover any damage in transit.
Customs forms for all international packages list the value of the contents as well as a description of the items. Any customs or import duties levied once the package reaches your country must be borne by you. Your local customs office will be able to provide you with further information.
Returns Policy
Our aim has always been to provide you with the highest levels of customer service possible. We hope this is evident in our flexible and fair returns and refund policy. If you change your mind, are not happy with an item, we will always take it back.
Please wrap items appropriately for transit to avoid damage to goods or boxes.
Please do not stick labels or tape directly to the products packaging (e.g. branding box) as if these are damaged, we can no longer accept the return.
The best way to pack items is by re-using the outer packing material (bubble wrap) and box that we used when sending your package originally.
If the product returned is not in fully resalable condition, or the packaging is damaged, we will apply our ½ replacement guarantee and credit you or refund you for ½ the original price of the item.
You can return items to us at The Riedel Shop,
40 Ormside Way
Redhill
Surrey
RH1 2LW
tel : 01737 222682